Shipping & Delivery

  • UK delivery
    free of charge, (2-3 working days)
  • European Union
    £30 (5-7 working days)
  • Europe (non-EU)
    £40 (5-7 working days)
  • United States
    £50 (5-7 working days)
  • Australia
    £70 (7-10 working days)
  • Canada
    £70 (5-7 working days)
  • Hong Kong, Singapore
    £50 (7-10 working days)
  • China, Japan, South Korea, Taiwan
    £80 (7-10 working days)
- Some orders, particularly those outside the UK, may be subject to import taxes and VAT. All incurred charges are the responsibility of the buyer, as AROMON has no control over these. Any questions on customs policies must be made to your local postal service. - Please note that due to the pandemic, transit times may be longer than usual. - Please contact hello@aromon.com for wholesales enquiry.

Return & Refund

Our standard return policy

We are happy to issue a refund for any unused item that is returned in its original condition and packaging (excluding sale items).

Within 14 days for UK orders

Within 21 days for EU orders

Within 30 days for international orders

Return eligibility

To be eligible for a return, your item must be unused and in the exact condition that you received it, including the original packaging.

Returning an item

To complete your return, we require a receipt or proof of purchase.

Please attach either an invoice or a copy of your purchase order email confirmation with your returned goods.

When returning an item, please retain any proof of postage from your chosen courier. We will not be responsible for any item that is lost or damaged in transit. If you are returning an item, please ensure that it is well packaged to prevent any damage during transit and ensure its safe journey. We cannot guarantee that we will receive your returned item and we cannot accept returned items with any damage incurred in transit. Please make a direct claim with your courier. Please also note that all shipping and handling fees cannot be returned.

Please send us an email regarding your return to hello@aromon.com, quoting your name and order number. Our customer services team will assist you with any returns information.

Please ship all return items to the following address:
Aromon (Return)
31A Thayer Street, Marylebone
London W1U 2QS
United Kingdom

Refund Procedure

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and a credit will automatically be applied to your credit or debit card or original method of payment within 3 to 7 working days.

+ 5 Year warranty

Children’s safety and well-being is our top priority at Aromon. We offer a 5 year warranty from the initial date of purchase through Aromon or one of our authorised stockists. This warranty covers damage due to normal use but does not cover damage due to abuse or misuse. If damage occurs due to normal use or a product defect, we will replace the product partially, or wholly, depending on the problem, or we may offer a refund, at our discretion.

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