Return & Refund
Our standard return policy
We are happy to issue a refund for any unused item that is returned in its original condition and packaging (excluding sale items).
Within 14 days for UK orders
Within 21 days for EU orders
Within 30 days for international orders
To be eligible for a return, your item must be unused and in the exact condition that you received it, including the original packaging.
Returning an item
To complete your return, we require a receipt or proof of purchase.
Please attach either an invoice or a copy of your purchase order email confirmation with your returned goods.
When returning an item, please retain any proof of postage from your chosen courier. We will not be responsible for any item that is lost or damaged in transit. If you are returning an item, please ensure that it is well packaged to prevent any damage during transit and ensure its safe journey. We cannot guarantee that we will receive your returned item and we cannot accept returned items with any damage incurred in transit. Please make a direct claim with your courier. Please also note that all shipping and handling fees cannot be returned.
Please send us an email regarding your return to firstname.lastname@example.org, quoting your name and order number. Our customer services team will assist you with any returns information.
Please ship all return items to the following address:
31A Thayer Street, Marylebone
London W1U 2QS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and a credit will automatically be applied to your credit or debit card or original method of payment within 3 to 7 working days.